Which of the following is NOT a reason for denial or discipline of a funeral license?

The reason that receiving a specific customer complaint is not grounds for denial or discipline of a funeral license is primarily because complaints alone do not necessarily indicate wrongdoing or unprofessional conduct. Funeral professionals, like many service providers, may receive complaints as part of their operations, and these complaints can arise from a variety of circumstances, including misunderstandings or expectations that are not met.

For disciplinary action or license denial, there typically needs to be evidence of a violation of laws or ethical guidelines, which may include concrete actions like impairment, pre-signing a death certificate, or committing fraud. These activities directly contravene industry standards and regulations and can have serious implications for public safety and trust, warranting disciplinary measures.

In contrast, a mere customer complaint does not provide enough context to decide if there has been a legal or ethical breach, making it insufficient on its own to result in disciplinary action against a funeral license.